To help families connect and receive individual support for the challenges they are facing during the pandemic, the BC Council for Families has compiled a listing of currently operating agencies offering free, personal and immediate one-on-one support. This means a conversation with a real person you can trust.
General Referral Line to Support and Services
: Dial 2-11 to speak with a trained referral specialist who can connect you with support for financial, mental health and addiction, legal, housing, emergency services and many other issues. Available 24 hours a day, seven days a week from 8:00 a.m. to 11:00 p.m anywhere in BC.
Support for children and youth
Kids Help Phone
: Speak with a counsellor with Canada’s only 24/7 free, national, confidential support line. Call 1-800-668-6868 or Text CONNECT to 686868.
Mental Health Support
Kelty Mental Health
- Vancouver Coastal Regional Distress Line: 604-872-3311 (voicemail, with others)
- Sunshine Coast/Sea to Sky: 1-866-661-3311
- BC Wide: 1-800-SUICIDE (784-2433)
- Seniors’ Distress Line: 604-872-1234
- Online Chat Service for Youth: www.YouthInBC.com (Noon to 1am)
- Online Chat Service for Adults: www.CrisisCentreChat.ca (Noon to 1am)
KUU-US Aboriginal Crisis Line
: Aboriginal adults/elders and child/youth who are in distress can call this 24/7 crisis line throughout BC and receive free, confidential support. Call 1-800-588-8717
Support for women experiencing violence
Battered Women’s Support Services
: Women and girls experiencing gender-based domestic violence can receive emotional support, counselling, and referrals. Call 604-687-1867 or 1-855-687-1868 from Monday to Friday, 10:00 a.m.-5:00 p.m. and Wednesdays, 10:00 a.m.-8:00 p.m.
: A health professional will answer your call and provide health navigation, connecting you to a nurse, dietician, exercise professional or pharmacist. Dial 8-1-1.
In the event of an emergency, always dial 911