April 10, 2020

B.C. Support Services for your Family: one-on-one phone support

Written by Mount Pleasant Family Centre Society

B.C. Support Services for your Family: one-on-one phone support

To help families connect and receive individual support for the challenges they are facing during the pandemic, the BC Council for Families has compiled a listing of currently operating agencies offering free, personal and immediate one-on-one support. This means a conversation with a real person you can trust.
General Referral Line to Support and Services  
BC 211: Dial 2-11 to speak with a trained referral specialist who can connect you with support for financial, mental health and addiction, legal, housing, emergency services and many other issues. Available 24 hours a day, seven days a week from 8:00 a.m. to 11:00 p.m anywhere in BC.  
Support for children and youth 
Kids Help Phone: Speak with a counsellor with Canada’s only 24/7 free, national, confidential support line. Call 1-800-668-6868 or Text CONNECT to 686868. 
Mental Health Support
Kelty Mental Health: Get free mental health and substance use information, support, resources, mental health system navigation assistance and peer support from Monday to Friday, 9:30 a.m. to 5:00 p.m. Call 1-800-665-1822, or email This email address is being protected from spambots. You need JavaScript enabled to view it.
Crisis Intervention and Suicide Prevention Centre of BC: Receive free, confidential support during times of distress, 24 hours a day seven days a week. Call one of their support or distress lines, or chat online.
  • Vancouver Coastal Regional Distress Line: 604-872-3311 (voicemail, with others) 
  • Sunshine Coast/Sea to Sky: 1-866-661-3311
  • BC Wide: 1-800-SUICIDE (784-2433) 
  • Seniors’ Distress Line: 604-872-1234
  • Online Chat Service for Youth: www.YouthInBC.com (Noon to 1am)
  • Online Chat Service for Adults: www.CrisisCentreChat.ca (Noon to 1am)
KUU-US Aboriginal Crisis Line: Aboriginal adults/elders and child/youth who are in distress can call this 24/7 crisis line throughout BC and receive free, confidential support. Call 1-800-588-8717
Support for women experiencing violence 
Battered Women’s Support Services: Women and girls experiencing gender-based domestic violence can receive emotional support, counselling, and referrals. Call 604-687-1867 or 1-855-687-1868 from Monday to Friday, 10:00 a.m.-5:00 p.m. and Wednesdays, 10:00 a.m.-8:00 p.m.
Medical Support 
HealthLink BC: A health professional will answer your call and provide health navigation, connecting you to a nurse, dietician, exercise professional or pharmacist. Dial 8-1-1. 
In the event of an emergency, always dial 911


Mount Pleasant Family Centre Society

We are a non-profit society offering a range of resources and services for parents, caregivers and their young children, pre-birth to 6 years. A Home Away From Home, Mount Pleasant Family Centre is a place for families with young children to drop in, make new friends, learn new skills and receive support in times of need.

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Website: www.mpfamilycentre.ca

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Mount Pleasant Family Centre invites families with children 0 to 6 years old to become a member. Members are entitled to free drop-in programming, a supervised playroom, a comfortable space for adults to talk and meet other parents and caregivers, and much more.

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