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Employment Opportunities

Program Manager


Role Overview

The Program Manager manages the Mount Pleasant Family Centre Society (MPFCS) Family Drop-In Program and its staff. The Program Manager is the primary contact person for the participants, families, and staff. The MPFCS Drop-In Program provides direct family support, parent education and/or skill development, resources and referrals within a safe, child-centered environment.  The Program Manager is responsible for supervising, supporting, and developing both the program and its staff, in alignment with MPFCS’s vision, mission and goals.


Reporting to the Executive Director, this position is responsible for leadership and management in the following areas:

  • Family Support

  • Program Management

  • People & Program Leadership

  • E-Communications & Website


The Program Manager is responsible for the successful day-to-day operations of the Drop-In Program, staff and activities. The scope of the role requires the Program Manager to effectively manage all dimensions of the Program, from participating and managing the Program’s operations and projects to managing staff performance.  The incumbent will be accountable for making mission-based decisions for the direction of the Program, in order to support the success of MPFCS goals.


The position reports to the Executive Director, and is required to work collaboratively with the Circles of Care & Connection Program Manager and the Administrative Assistant.


Qualifications & Competencies

MPFCS is seeking a detail-oriented and organized Program Manager, who has a holistic approach to problem-solving and strategic decision-making. Excellent interpersonal and writing skills are required, and a high level of computer literacy. The ideal candidate will be open-minded, adaptable, and have a willingness to learn; research and support the organization’s success in reaching its goals. Further, the successful candidate will have:

  • Relevant undergraduate degree in social work, early childhood development, psychology, or other related discipline

  • 3-5 years experience in program management and staff performance management

  • Demonstrated ability to work autonomously and make strategic decisions aligned with the organizational mission and goals

  • Excellent time management skills and basic counselling skills (i.e., active listening, empathy)

  • Experience in building revenue (i.e. grant/funding applications, fundraising, donations)

  • Intermediate level of computer literacy for Microsoft Word and Excel, with a basic level for email, financial payments, and Microsoft Access (or a willingness to learn Microsoft Access)


Working Conditions

The Program Manager position is a full-time position, working 35 hours per week. The successful candidate will have the ability to support the Program and manage the staff team within a strong values-based organizational culture. Collaborative teamwork and autonomous program management work will be required. The workspace is located in an open/shared office space with limited access to privacy. Work on some evenings or weekends are expected.


Since this position works directly with children, a criminal records check is required upon hire, and a valid First Aid Certificate will also be required. The position is paid on an hourly basis – starting at $31.92 per hour. Benefits include extended health benefits and enrolment in the RRSP matching contributions program, both of which are eligible after the successful completion of a 3 month probationary period.



To Apply for this Position:

Please submit your cover letter and resume to Sanja Sladojevic, Executive Director, at

Application deadline: We are accepting applications until the position is filled.


We thank and acknowledge all applicants and will only be contacting those selected for interviews.

***No phone calls please***

MPFCS is an equal opportunity employer, we place a high value on diversity and encourage qualified individuals from all backgrounds and identities to consider applying for the position.

Program Manager
Any Questions?

If you want to know more about our Employment Opportunities, send us an email at!

Child and Family Settlement Worker

Circles of Care and Connection – Early Years Refugee Program


Mount Pleasant Family Centre Society’s Circles of Care and Connection Program provides intensive early childhood and family focused settlement and developmental support to young children (0-6yrs old) who come to Canada as refugees with their parents/caregivers- leading to successful integration into their communities.


The Child and Family Settlement Worker (CFSW) is responsible for assisting families that come to Canada as refugees with children aged 0-6yrs old to access resources and integrate into their neighbourhoods.  Based on the assessed needs of clients, the CFSW provides culturally appropriate ECD and family support services.  The CFSW plays a key role in creating and monitoring family service and early learning plans.


Responsibilities Include:

Settlement/Family Support

  • Build relationships of trust and create and maintain a safe environment for children and their families

  • Assess the development of children using a variety of methodologies; develop a culturally appropriate support plan

  • Ensure parents understand and are included in the development of the support plan and consent to any referrals made to other professionals

  • Assist the family in planning and providing experiences in the home and community which will encourage the growth and development of children 0-6 years’ old

  • Participate in the collaborative planning and implementation of play-based programs for children and their families (in-house as well as collaborative groups)

  • Engage in the development and maintenance of educational materials and resources for home visiting as required

  • Provide settlement support on the individual needs of the family

  • Introduce the family to community resources and facilitate client access to appropriate and timely services through advocacy, accompaniment, linguistic and cultural interpretation, and support as required

  • Assist family with transition from the Circles of Care and Connection program to other services

  • Work collaboratively with Family Interpreters to provide culturally appropriate support to families

Community Activities

  • Work collaboratively with ECD/family service providers to link and integrate families into existing community based ECD /family support programs

  • Provide consultation to daycare centers, school, and community programs where children are also involved

  • Liaise with social workers and other professionals to establish systemic and collaborative working relationships, where appropriate

  • Participate in family conferences with parents; co-workers and other involved community agency staff regarding progress of individual children



  • Ensure documentation / record keeping required is completed in timely manner and in accordance with program requirements and standards (which may include input / creation of: case notes, incident reporting, minutes of meetings, letter writing, report writing and summaries)

  • Participate in evaluation activities as required, which may include implementation of surveys, collection of data, providing success stories.

  • Participate in staff and team meetings and staff training sessions as required

Other Duties

  • Fulfills other duties as required

  • Will be required to participate in Society fundraising events


  • Bachelor’s Degree in early childhood education, or a combination of relevant education and experience

  • Experience working with refugee families

  • Experience and working knowledge of child development  

  • Demonstrated experience in community development and outreach

  • Home visiting experience an asset

  • Demonstrated ability to work in a team and independently

  • Demonstrated group facilitation skills working with multicultural groups

  • Excellent oral and written English language skills as well as cross-cultural communication skills

  • Additional language (especially Arabic, Dari or Pashto) skills an asset

  • Proficient in MS Word, Excel, email, and Internet



  • Must be available to work some evenings and weekends

  • Valid First Aid Certificate

  • Access to a reliable vehicle

  • Valid Driver’s License and clean driving record

  • Must undergo criminal record check


This is a permanent position, full-time 35 hours per week, starting as soon as possible with the possibility of renewal based on future funding.  Hourly rate: $25.54 - benefits after 3 months.


Please forward a cover letter and resume to Sanja Sladojevic at Please ensure that Child and Family Settlement Worker is the subject line of your email.


We thank and acknowledge all applicants and will only be contacting those selected for interviews.

***No phone calls please***

MPFCS is an equal opportunity employer, we place a high value on diversity and encourage qualified individuals from all backgrounds and identities to consider applying for the position.


Where families connect, share, learn and grow.

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